Things You Need To Know
Our goal is to help you select the perfect vacation rental for your needs. The Wilsey Realty Team is familiar with the details of each of our properties and can assist you with specific questions. Call us and we will give you the answers! Wilsey Realty offers over 200 choices for vacation rentals. Let us match you with the special property that is right for you.
The following guidelines will assist you in making your stay an enjoyable one. Once you reach the rental property, please inspect the premises. If there are any problems, please notify us immediately BEFORE moving in, or as soon as the problem becomes apparent. If an issue is not reported you may be held responsible and forfeit some or all of your damage & cleaning deposit. It is very hard for us to give you our best service when you notify us of a problem as you are checking out.
BEACH TAGS: Beach tags are available for purchase, in person, at the City Hall Tax Office, located at 643 Washington Street, from 9:00 AM - 4:00 PM, Monday thru Friday, excluding Holidays. They are also available at the entrances to all the beaches.
CANADIAN TENANTS/GUEST: Checks payable by a Canadian bank are not accepted due to lengthy and costly collections. All payments must be in United States dollars drawn on a United States bank or in the form of an International Money Order in USD. We appreciate the business of our Canadian friends and hope you understand this policy.
CANCELLATIONS: If for any reason you cannot occupy your rental unit for full/partial term of your lease, Wilsey Realty must be notified in writing. Requesting a transfer to another property is a cancellation. If you must cancel your confirmed reservation, regardless of the reason (including bad weather, illness, death or economic factors) and the unit is not re-rented for the cancelled period, you will forfeit all money prepaid (except security deposit). You may be responsible for the entire rental amount if the owner does not re-rent the property. If the property does re-rent, you will be subject to a cancellation fee of 15% of the total amount.
CONSTRUCTION: Homes and property in Cape May are privately owned. A property owner's decision to build or remodel a property in close proximity to the home you have rented is outside the control of Wilsey Realty. While we always hope that your vacation is not disrupted in any way, we are not able to control construction activity on private property or offer a refund of any kind in this event.
ENERGY CONSERVATION: Please turn off all lights, AC, heat and TV and check to see that all water faucets are turned off when not in use. Thank you for your cooperation.
ENTRY: From time to time, it may be necessary for us to enter the vacation home during reasonable hours for any purpose connected with the repair or care of the property.
EQUIPMENT AND MAINTENANCE PROBLEMS: In the event of failure of any major appliance, air conditioning unit, or central air zone, Wilsey Realty will request that the owner will make every effort to have the appliance repaired within a reasonable time. There will be no compensation for Guest inconvenience. Wilsey Realty and Owner will work diligently towards a timely repair; however, service vendors are beyond our control, and work may not be completed during your stay. Please do not allow appliance/AC failure to ruin your vacation. Unnecessary service calls may be deducted from your damage & cleaning deposit.
Frozen Air Conditioning units can be costly for emergency service calls. Please DO NOT set the dial to an extremely cool temperature. If the house is warm, please allow the unit to cool the house at approximately 1 to 2 degrees per hour. Absolutely no air conditioning units may be brought into any cottage. DUE TO THE LIMITATION OF AVAILABLE REPAIR SERVICES AND EQUIPMENT, THERE IS NO GUARANTEE THAT AIR CONDITIONING CAN BE REPAIRED QUICKLY.
FUTURE RESERVATIONS: During your vacation, you may make plans to reserve a vacation home for later this year or next year. If you have not made a reservation by checkout time, the home may be reserved by anyone on a first-come-first-serve basis. Refer to the Reservation Request Form you receive at check-in.
LINEN SERVICES: Need Linen Service during your stay? No more packing, unpacking, lugging and washing endless linens, just order your sheets and towels ahead of time. Give us a call and we would be happy to refer you to several linen service companies in the area.
LOCKED AREAS: Please respect any locked areas within your rental home, which are reserved for storage of the owner's private property. These areas are not included in the rental.
LOST AND FOUND: If you leave an item behind, call Wilsey Realty as soon as possible. We will make every effort to find the lost items. Your items will be available for pick-up at our office - OR - your items will be returned to you via Fed-Ex or US Mail for a $5.00 handling fee, plus the cost of shipping. Please note that Wilsey Realty is not responsible for personal items left in the rental. Any items found that are unclaimed within 30 days will be donated to a local charity.
OFF SEASON RENTALS AND DAILY RENTALS: Many of our homes are available for winter rentals. However, due to the potential of freezing, most water lines to outside points are turned off. This includes hot tubs, swimming pools, outside showers, foot washes, hoses and fish cleaning tables. Please confirm the availability of any of these items with your Agent. Most properties are available to rent for less than a full week during the off-season. Full week rentals have priority and partial week reservations are at the discretion of the owners.
PET FRIENDLY: ANY GUEST OR DAY VISITOR WHO BRINGS A PET WITHOUT EXPRESSED WRITTEN PERMISSION FROM THE OWNER IS CAUSE FOR IMMEDIATE EVICTION.
Before you leave:
•· Have your pet treated with a product such as "One Spot," or "Advantage". Cape May's warm climate, sandy terrain, and numerous natural areas to keep fleas alive year round.
•· Secure your pet's ID tag, and include an accessible phone number, in case you are separated during your trip.
•· Pack a goody bag with familiar items and don't forget your animal's food and dishes.
•· Locate animal hospitals close to your vacation area in case of major injury/illness. A copy of shot records may be helpful.
While you are here:
•· Please be a responsible owner and clean up after your pet's daily walks - in public areas, as well as the grounds of your rental property.
•· Don't leave your pet unattended. Your pet will be in an unfamiliar situation and may behave differently.
•· If you must leave your pet alone, pet crates are recommended.
•· If you are uncomfortable leaving your pet alone for extended hours, or a day trip, we suggest you contact one of our fine local Pet Services.
•· Keep pets off furniture, beds, and out of unoccupied rooms, keeping bedroom doors closed.
Failure to comply with guidelines while you are here could result in forfeit of all or part of your security deposit. Please help us to continue to offer clean, comfortable pet friendly rentals.
REFRIGERATOR: Please check the refrigerator setting. The dial should be on the middle temperature. Try not to overload refrigerator with warm food. If you must overload the refrigerator, keep the refrigerator door closed for a minimum of two to four hours. It will take time for the refrigerator to recover. Refrigerator complaints are among the most frequent of check-in issues, but the most often resolved if above is followed.
RETURNED CHECKS: Any check returned for "insufficient funds" or "stopped payment" will not be resubmitted. We will contact you and require that payment be received within 48 hours by bank certified or money order. A fee of $35 will be charged for any returned check.
TELEPHONES: Not all units include telephones, but in some vacation homes, telephones are included for your convenience. They may be used for local calls without charge. Please note, however, that all long distance calls must be charged to your home phone, a telephone credit card, or call collect. Otherwise, calls charged during your stay will be deducted from your security deposit. In this situation, the deposit will not be refunded until the landlord receives the telephone bill, which may go beyond the 30-day holding period.
TELEVISIONS AND ELECTRONICS: Most properties are equipped with TVs unless otherwise noted, and most have VCR or DVD players. No refunds will be given due to TV, VCR, or DVD players out for repair.
TERMINATION OF RENTAL: Violations of these conditions and rules may result in the termination of this agreement. Upon notice of termination, you will be asked to immediately check out without refund.
TRASH AND RECYCLING: Each municipality in Cape May County enforces the recycling laws on its books. Please be sure to separate your papers and cans/bottles/plastics from the rest of your trash. In the event the trash is not sorted, you will be responsible for any fines from the municipalities, and will be charged a fee if we have to sort the trash. As trash pick-up days are usually mid-week, you may be responsible for the previous guest's trash. You MUST take trash to the curb the evening before pick up. The trash and recycling days should be posted somewhere in your rental property. Remember the next guest will be responsible for putting out your trash. Trash MUST BE BAGGED PROPERLY and deposited in the correct receptacle.
WHAT TO BRING Paper towels, toilet paper, detergents, trash bags and condiments (salt, pepper, sugar etc.) are not provided. Occupancy is limited to number shown in the lease, which is strictly enforced. Reservations require payments due as listed on your lease. The final balance is due no later than 45 days prior to arrival. Security deposit is required
The following guidelines will assist you in making your stay an enjoyable one. Once you reach the rental property, please inspect the premises. If there are any problems, please notify us immediately BEFORE moving in, or as soon as the problem becomes apparent. If an issue is not reported you may be held responsible and forfeit some or all of your damage & cleaning deposit. It is very hard for us to give you our best service when you notify us of a problem as you are checking out.
BEACH TAGS: Beach tags are available for purchase, in person, at the City Hall Tax Office, located at 643 Washington Street, from 9:00 AM - 4:00 PM, Monday thru Friday, excluding Holidays. They are also available at the entrances to all the beaches.
CANADIAN TENANTS/GUEST: Checks payable by a Canadian bank are not accepted due to lengthy and costly collections. All payments must be in United States dollars drawn on a United States bank or in the form of an International Money Order in USD. We appreciate the business of our Canadian friends and hope you understand this policy.
CANCELLATIONS: If for any reason you cannot occupy your rental unit for full/partial term of your lease, Wilsey Realty must be notified in writing. Requesting a transfer to another property is a cancellation. If you must cancel your confirmed reservation, regardless of the reason (including bad weather, illness, death or economic factors) and the unit is not re-rented for the cancelled period, you will forfeit all money prepaid (except security deposit). You may be responsible for the entire rental amount if the owner does not re-rent the property. If the property does re-rent, you will be subject to a cancellation fee of 15% of the total amount.
CONSTRUCTION: Homes and property in Cape May are privately owned. A property owner's decision to build or remodel a property in close proximity to the home you have rented is outside the control of Wilsey Realty. While we always hope that your vacation is not disrupted in any way, we are not able to control construction activity on private property or offer a refund of any kind in this event.
ENERGY CONSERVATION: Please turn off all lights, AC, heat and TV and check to see that all water faucets are turned off when not in use. Thank you for your cooperation.
ENTRY: From time to time, it may be necessary for us to enter the vacation home during reasonable hours for any purpose connected with the repair or care of the property.
EQUIPMENT AND MAINTENANCE PROBLEMS: In the event of failure of any major appliance, air conditioning unit, or central air zone, Wilsey Realty will request that the owner will make every effort to have the appliance repaired within a reasonable time. There will be no compensation for Guest inconvenience. Wilsey Realty and Owner will work diligently towards a timely repair; however, service vendors are beyond our control, and work may not be completed during your stay. Please do not allow appliance/AC failure to ruin your vacation. Unnecessary service calls may be deducted from your damage & cleaning deposit.
Frozen Air Conditioning units can be costly for emergency service calls. Please DO NOT set the dial to an extremely cool temperature. If the house is warm, please allow the unit to cool the house at approximately 1 to 2 degrees per hour. Absolutely no air conditioning units may be brought into any cottage. DUE TO THE LIMITATION OF AVAILABLE REPAIR SERVICES AND EQUIPMENT, THERE IS NO GUARANTEE THAT AIR CONDITIONING CAN BE REPAIRED QUICKLY.
FUTURE RESERVATIONS: During your vacation, you may make plans to reserve a vacation home for later this year or next year. If you have not made a reservation by checkout time, the home may be reserved by anyone on a first-come-first-serve basis. Refer to the Reservation Request Form you receive at check-in.
LINEN SERVICES: Need Linen Service during your stay? No more packing, unpacking, lugging and washing endless linens, just order your sheets and towels ahead of time. Give us a call and we would be happy to refer you to several linen service companies in the area.
LOCKED AREAS: Please respect any locked areas within your rental home, which are reserved for storage of the owner's private property. These areas are not included in the rental.
LOST AND FOUND: If you leave an item behind, call Wilsey Realty as soon as possible. We will make every effort to find the lost items. Your items will be available for pick-up at our office - OR - your items will be returned to you via Fed-Ex or US Mail for a $5.00 handling fee, plus the cost of shipping. Please note that Wilsey Realty is not responsible for personal items left in the rental. Any items found that are unclaimed within 30 days will be donated to a local charity.
OFF SEASON RENTALS AND DAILY RENTALS: Many of our homes are available for winter rentals. However, due to the potential of freezing, most water lines to outside points are turned off. This includes hot tubs, swimming pools, outside showers, foot washes, hoses and fish cleaning tables. Please confirm the availability of any of these items with your Agent. Most properties are available to rent for less than a full week during the off-season. Full week rentals have priority and partial week reservations are at the discretion of the owners.
PET FRIENDLY: ANY GUEST OR DAY VISITOR WHO BRINGS A PET WITHOUT EXPRESSED WRITTEN PERMISSION FROM THE OWNER IS CAUSE FOR IMMEDIATE EVICTION.
Before you leave:
•· Have your pet treated with a product such as "One Spot," or "Advantage". Cape May's warm climate, sandy terrain, and numerous natural areas to keep fleas alive year round.
•· Secure your pet's ID tag, and include an accessible phone number, in case you are separated during your trip.
•· Pack a goody bag with familiar items and don't forget your animal's food and dishes.
•· Locate animal hospitals close to your vacation area in case of major injury/illness. A copy of shot records may be helpful.
While you are here:
•· Please be a responsible owner and clean up after your pet's daily walks - in public areas, as well as the grounds of your rental property.
•· Don't leave your pet unattended. Your pet will be in an unfamiliar situation and may behave differently.
•· If you must leave your pet alone, pet crates are recommended.
•· If you are uncomfortable leaving your pet alone for extended hours, or a day trip, we suggest you contact one of our fine local Pet Services.
•· Keep pets off furniture, beds, and out of unoccupied rooms, keeping bedroom doors closed.
Failure to comply with guidelines while you are here could result in forfeit of all or part of your security deposit. Please help us to continue to offer clean, comfortable pet friendly rentals.
REFRIGERATOR: Please check the refrigerator setting. The dial should be on the middle temperature. Try not to overload refrigerator with warm food. If you must overload the refrigerator, keep the refrigerator door closed for a minimum of two to four hours. It will take time for the refrigerator to recover. Refrigerator complaints are among the most frequent of check-in issues, but the most often resolved if above is followed.
RETURNED CHECKS: Any check returned for "insufficient funds" or "stopped payment" will not be resubmitted. We will contact you and require that payment be received within 48 hours by bank certified or money order. A fee of $35 will be charged for any returned check.
TELEPHONES: Not all units include telephones, but in some vacation homes, telephones are included for your convenience. They may be used for local calls without charge. Please note, however, that all long distance calls must be charged to your home phone, a telephone credit card, or call collect. Otherwise, calls charged during your stay will be deducted from your security deposit. In this situation, the deposit will not be refunded until the landlord receives the telephone bill, which may go beyond the 30-day holding period.
TELEVISIONS AND ELECTRONICS: Most properties are equipped with TVs unless otherwise noted, and most have VCR or DVD players. No refunds will be given due to TV, VCR, or DVD players out for repair.
TERMINATION OF RENTAL: Violations of these conditions and rules may result in the termination of this agreement. Upon notice of termination, you will be asked to immediately check out without refund.
TRASH AND RECYCLING: Each municipality in Cape May County enforces the recycling laws on its books. Please be sure to separate your papers and cans/bottles/plastics from the rest of your trash. In the event the trash is not sorted, you will be responsible for any fines from the municipalities, and will be charged a fee if we have to sort the trash. As trash pick-up days are usually mid-week, you may be responsible for the previous guest's trash. You MUST take trash to the curb the evening before pick up. The trash and recycling days should be posted somewhere in your rental property. Remember the next guest will be responsible for putting out your trash. Trash MUST BE BAGGED PROPERLY and deposited in the correct receptacle.
WHAT TO BRING Paper towels, toilet paper, detergents, trash bags and condiments (salt, pepper, sugar etc.) are not provided. Occupancy is limited to number shown in the lease, which is strictly enforced. Reservations require payments due as listed on your lease. The final balance is due no later than 45 days prior to arrival. Security deposit is required
Wilsey Realty LLC, 501 Lafayette St., Cape May, NJ 08204
P: 609-884-1007 | F: 609-884-4407 | Toll-free: 877-884-8907 | info@wilseyrealty.com
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